Rakuten Japan Returns Guide 2025: Step-by-Step Refund Process

As cross-border online shopping becomes increasingly popular, Rakuten has become a shopping paradise for many Hong Kong consumers. However, even experienced online shopping experts will inevitably encounter situations where they need to return items. Whether it's because the product doesn't fit, has quality issues, or has simply changed your mind, it's crucial to know how to go about the Rakuten return process correctly. This article will provide you with a detailed tutorial on returns from Rakuten Japan. From application to final refund, there are clear guidelines for every step, allowing you to easily deal with various return situations.

 

Rakuten's Return Policy

Japan's Rakuten Market is an online shopping platform that is operated and sold by different stores. Therefore, the return policy of each store is different. You can find the return policy on the store information page of each store. If you have any questions about the store's return policy or need to return, please contact the store directly. . If you have any follow-up questions, please contact customer service.

 

※ Note: Not all stores provide English information.

 

Returnable item types:

• Brand new and unused item
• Complete packaging and labels Uncut clothing products
• Unopened electronic products and cosmetics

 

Non-returnable items:

• Used or damaged items
• Food, health care Perishable goods such as goods
• Customized or personalized goods

 

Return time limit

Generally speaking, Rakuten's return time limit is within 7 days after receiving the goods. However, the specific time limit may vary from seller to seller, and some sellers may offer a longer return period. It is recommended to carefully check the seller's return policy when purchasing.

 

Reason and conditions for return

Common acceptable reasons for returns include:
• Error received or defective items
• The item is not as described
• Inappropriate size (clothing products)
• The buyer changes his mind (the product must be unused and fully packaged)< /span>

 

Preparation before return

Before officially starting the return process, making sufficient preparations can greatly improve the success rate of returns.

 

1. Confirm product status

• Check the item carefully for signs of use or damage
• Make sure all accessories, labels and original packaging are complete
• If there is any damage, take photos to document it

 

2. Collect necessary documents and information

• Order number
• Date of purchase and delivery< /span>
• Product number and name
• Returns Detailed description of the reason
• Refund information (such as bank account, etc.)

 

3. Contact the seller or Rakuten customer service
Before formally applying for a return, it is recommended to communicate with the seller first. Sometimes minor issues can be resolved through negotiation without going through the full return process. If you encounter language barriers, you can use Rakuten's automatic translation function or seek customer service assistance.

 

Step 1: File a return request

Log in to Rakuten account

Use your Rakuten member account to log in to the Japanese Rakuten website. If you purchased through a visitor, you may need to contact customer service to assist with returns.

 

Find order information

• Enter the ""My Rakuten"" page
• Click "" Order History"" or ""Purchase History""
• Find the product order that needs to be returned

 

Fill out the return request form

• Select the ""Apply for Return"" or ""Contact Seller"" option
• Fill in the reason for return and explain the situation in as much detail as possible
• Upload photos of the product (if it is damaged or does not match the description)< br />• Confirm the refund method (refund to original payment method or Rakuten points)

 

Step 2: Pack and ship returned items

Once the seller agrees with your return request, the next step is to properly package and ship the item back.

 

Correct packaging method

• Use the original box or a box of similar size
• Protect the item with padding such as bubble wrap or newspaper
• Make sure Send all accessories, instructions, etc. back together
• Seal the package to ensure it will not be opened during transportation

 

Choose the right express delivery service

It is recommended to use traceable express delivery services and compare the prices and timeliness of different express delivery companies. If you want to return the item to the store via Rakuten Global Express, you will be charged the return fee and domestic shipping fee. You can choose other international express delivery services to return to the seller. Through the Fuuffy international express price platform, you can compare different express delivery (UPS, DHL, Fedex, etc.) Hong Kong to Japan < /a>'s shipping and delivery time, and enjoy an exclusive discount of up to 70%.

 

*The latest price is based on fuuffy.com</ a>The price of the day is correct

 

Fuuffy reminds you: When declaring items, remember to fill in ""Return Shipment-No Commercial Value"".

 

Fill in the return form

• Clearly mark the return address (usually the address provided by the seller)
• Write the order number on the package
• Attach Any additional documents requested by the seller

 

Step 3: Return Tracking and Confirmation

Once a return package has been sent out, it is important to keep a close eye on the progress of your return.

 

How to track a return package
• Save the courier tracking number
• Check the courier company's tracking system regularly
• Set package dynamic notification (if the express company provides this service)

 

Maintain communication with sellers
• Inform the seller of the express delivery number
• Ask the seller if the return notice has been received
• In case of delay, promptly communicate with the seller and courier company

 

Confirm that the seller has received the return
&bull ; The seller will usually send a confirmation email after receiving the return
• If no confirmation is received, contact the seller to inquire
• Keep records of all communications in case of emergency

 

Step 4: Refund Processing

After the return is successfully delivered, the next step is to wait for the refund to be processed.

 

Learn about the different refund options:

• Refund to original payment method (credit card, PayPal, etc.)
• Rakuten points refund
• Bank transfer (in some cases) (Down)

 

Refund time expectations

• Credit card refunds usually take 5-10 working days
• Rakuten points refunds may be faster and sometimes arrive on the same day< br / >• Bank transfers may take longer depending on the bank

 

How to check refund status

• Check your Rakuten account regularly
• Check your credit card statement or PayPal account
• If you have any questions, contact Rakuten customer service in time or seller

 

Special considerations for international returns
• Pay attention to customs declaration requirements
• Consider possible additional duties or taxes
• Choose a reliable international express service

 

Summary

With this comprehensive return guide, I believe you can shop at Rakuten Japan with more confidence. Need to return goods to Japan? Use the Fuuffy international express price platform now to help you compare the prices of major international express delivery and choose the cheapest express delivery to Japan!

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