With the development of the Internet, shopping online is nothing new, but shopping overseas is always a lot of trouble: Don’t you like counting after buying? Can I exchange it if I buy the wrong one?
In fact, returning and exchanging goods can be very simple. Today, I will teach you the return or exchange process on Etsy, making your purchase easier and more comfortable~
Etsy is a global online hypermarket that mainly sells handmade products and vintage products, which I believe are very popular among everyone. But in case you don’t want the goods for various reasons, you can follow the steps below and you’ll be safe!
Step 1: Review store exchange and return policies
Each seller on Etsy has a different refund, exchange, and return policy. If you are not satisfied with your order, you can first go to the homepage of the seller's store and click on the policy at the top, or look for the store policy on the list page under ""Shipping and Returns"".
Buyers can first go to the seller's homepage and click on ’Announcement’ to view the latest information and policies
⚠️ Unless the store policy states the details of exchange and return, the seller does not need to accept them
Step 2: Contact the seller
If you are sure you don’t want the order, contact the seller to let him know that you want to exchange or return the product. If the seller is willing to accept exchanges/returns, remember to clarify the details in Etsy Conversations:
Buyers can click ’Contact shop owner’ to have a conversation with the seller
Want to know moreUK entry tariff ? My little sister can help you.
Step 3: Open a case
This step depends on the situation. If the seller's refusal is unreasonable, or you are unable to reach a mutually satisfactory agreement, you can participate in Etsy's case system and let Etsy resolve the dispute as a third party interpreting its policies.
Click ’Your account’
at the top of the page
Click’Purchases and reviews’
Afterwards, you can click’Help with order’ next to the order, select’Still need help?’, and select’Yes, I want to open a case’
It’s actually that simple, but I would like to remind everyone that when you exchange/return goods and send them back, you should be careful not to include prohibited items in the country where the seller is located~
Etsy is mainly a British seller, so you can refer to the British Customs Ban Send items.
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