Welcome back to the FAQ session~

Online application for BNO. After you completed your online BNO renewal and payment, as well as the countersignature of the document, the last step is to send the document to the UK. For those who are not used to shipping to foreign countries, fuuffy is here to help make your experience smoother and more convenient!

Compared to postal delivery, international courier has a shorter delivery time, and you can always check the latest status of your shipment online. In addition to our affordable pricing, it only take 3 days for your BNO papers to reach the office in the UK!

However, many of our users reflect that after completing their BNO application, the authorities didn’t send out information to the recipient or to the contact number, but when they shipped out to foreign countries, most courier companies required them to fill in relevant information. Now what should you do in this situation~?

(This FAQ will include more questions and answers over time, so remember to follow our FB page for the newest updates!)

fuuffy Send BNO applications complete overview:

Step 1: Click Ship Now (after log in, My Shipment)

Step 2: Choose destination as UK

Step 3: Choose document (most BNO application documents are less than 0.5kg, if your printed documents are rather heavy, remember to re-weigh them~)

Step 4: Choose a courier company (fuuffy offers additional discounts! The cheapest shipping cost from HK to UK is only $176HKD!)

Step 5: If you choose to send the documents, you can directly click the next step~ No additional declaration information is needed.

Step 6: Shipping destination:

Company: HM PASSPORT OFFICE

Contact person: INT-E / INT-E-FTA (Please refer to you application)

Region/ country: United Kingdom (England, Scotland, Wales, N. Ireland)

Address: PEX XXX XXX XXXX (Please refer to you application) 101 Old Hall Street

City: LIVERPOOL

Postal code: L3 9BP

Email address: updates@passport.service.gov.uk

Area code: 44

Phone number: 300 2220000 (Or if you have the contact number of the officer handling your case)

***Note, you can refer to the above information, but for the most accurate receiver information, please refer to the email from HM passport office.